Returns & Exchanges
At the Jane Austen Centre, we want you to be completely delighted with your purchase; if for any reason you are not satisfied, we offer a 30-day return policy for most items in their original condition.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original, resaleable condition.
Ship to the Centre
Affix the provided return label or address the package to our Bath location, ensuring you use a tracked shipping service for security.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing